Privacy policy

Multiplex UK Install Ltd is the controller of the personal data collected through this website. We are registered in England and Wales under company number 09528113. Our registered office is Fircroft, Warrington Road, Olney, Bucks, MK46 4DT.

For any privacy question or request, email paul@multiplexinstall.com or call 07584 637489.

When you send an enquiry, we collect your name, email address and any company name or phone number you give us. We also collect the details you provide about your project, such as your sector, site locations, cabinets and timing.

When you visit the site, our hosting provider records technical information such as your IP address, which keeps the site secure and working.

If you accept analytics cookies, Google Analytics collects information about your visit, such as the pages you view, how you found the site, your device and browser type and your approximate location. It also records when you send an enquiry or click to call or email us. Google Analytics doesn't store IP addresses.

You don't have to give us your details, but we can't respond to an enquiry without them.

• To respond to your enquiry and prepare a quote. This is a step you ask us to take before entering a contract, and it is in our legitimate interests to answer business enquiries.
• To carry out work you order from us. This is necessary to perform our contract with you or your organisation.
• To keep the website secure and prevent misuse. This is in our legitimate interests.
• To meet our legal obligations, such as keeping tax and accounting records.
• To understand how the site is used and improve it, if you accept analytics cookies. This is based on your consent, which you can withdraw at any time.

We don't make decisions about you using only automated means.

We share personal data with service providers who support our website and email, including hosting, database and email delivery providers and our website agency. They only use it to provide those services to us.

If you accept analytics cookies, Google provides our website analytics.

If you ask about buying cabinets, we share your enquiry with our supply partner OMNI Refrigeration so a quote can be prepared.

We may also share data where the law requires it.

Some service providers may process data outside the UK. Where they do, the transfer is covered by UK adequacy regulations or other safeguards allowed under UK law, such as the International Data Transfer Agreement. This includes Google, which may process analytics data in the United States. Contact us if you would like more information about these safeguards.

We keep your details for as long as we need them to deal with your enquiry and any work that follows, and to meet our legal, tax and accounting obligations. We then delete them.

Google Analytics data is kept for 14 months and then deleted automatically.

You have the right to ask for a copy of your personal data and to have it corrected or deleted. You can also ask us to limit how we use it, object to how we use it, or transfer it to you or another organisation. Some of these rights have limits, and we'll explain if one applies. Contact us using the details above to make a request.

We use Google Analytics to see how people use this website, such as which pages they visit and whether they get in touch. It only runs if you choose Accept in the cookie banner. If you reject, or haven't chosen yet, no analytics cookies are set and nothing is sent to Google.

Google Analytics sets two cookies, _ga and _ga_followed by an ID. They tell visits apart and last up to 2 years. We don't use advertising cookies.

We also store your choice in your browser so we don't ask on every page. This is needed for the site to remember it, so it doesn't need consent.

You can change your choice at any time using Cookie settings at the bottom of every page.

If you're unhappy with how we've used your data, please complain to us first using the details above. We'll acknowledge your complaint and respond without undue delay.

You also have the right to complain to the Information Commissioner's Office at ico.org.uk/make-a-complaint.

We'll post any changes on this page and update the date at the top. You can also contact us with any questions.